Questions Parents Ask Before Starting

AskTommi gives every K–12 student personalized 24/7 learning support shaped around their age, stage, interests and learning style. This FAQ explains the free trial, student profiles, learning support, parent visibility, pricing and how AskTommi compares with generic AI and tutoring.

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7-day free trial. Cancel anytime.

Free Trial, Billing and Cancellation

What is included in the 7-day free trial?
The free trial gives your family access to AskTommi so students can try personalized learning support, visual explanations, practice and parent visibility before the trial ends.
What happens when the 7-day free trial ends?
Unless you cancel before the trial ends, your account will automatically continue on the plan that you selected.
Will I be charged automatically after the free trial?
Yes. If you do not cancel before the trial ends, you will be billed for the first billing period of the plan that you selected.
Can I cancel anytime?
Yes. You can cancel your subscription from the subscriptions page at any time. To avoid the first charge for your selected plan, cancel before the 7-day free trial ends.
How quickly can we start using AskTommi?
You can get started in minutes. Create a parent account, add a student profile, set learning preferences and begin with a question, topic or learning task.

Privacy and Student Data

How does AskTommi handle my student’s data?
AskTommi uses account and student profile information to provide and personalize the learning experience. Details about what information is collected, how it is used, retained and protected, and the choices available to parents are set out in the AskTommi Privacy Policy.
What information is used to personalize learning?
AskTommi uses information from each student profile, including grade level, confidence, interests and learning preferences, to make support more relevant to that student.
Who manages each student profile?
The parent manages the household account, student profiles and settings. Parents have full visibility and control through the parent dashboard.

Parent Visibility and Control

Can I see what my student is doing?
Yes. Parents can review profiles, summaries, activity and insights.
What else can parents see?
Parents can review each student’s profile, recent activity, learning summaries, subject areas, insights and settings from one household account.
Can parents manage settings?
Yes. Parents have full visibility and control through the parent dashboard and can manage student profiles and household settings from the parent account.

Safety, Cheating and Accuracy

Is AskTommi safe for students to use?
AskTommi is designed as a safety-first, parent-managed learning platform. It combines student profiles, learning-first support, parent visibility and household settings so parents can stay informed and students can use AI more responsibly.
Will this just give answers?
No. AskTommi redirects students toward reasoning, practice and understanding.
What happens if a student asks AskTommi to write their work for them?
AskTommi redirects the request into a learning task. For example, instead of writing an essay for the student, Tommi can help plan the argument, organize ideas and guide the first step.
Can AskTommi make mistakes?
Yes. Like any AI tool, AskTommi can sometimes make mistakes or provide an incomplete answer. Students should check important information, follow their teacher’s instructions and use school materials as the primary guide for assessed or high-stakes work.

Age, Subjects and Curriculum Coverage

What ages and grade levels is AskTommi designed for?
AskTommi is designed to support K–12 students, from elementary school through high school. Each student’s support is shaped around their grade level, confidence, interests and learning preferences.
Is AskTommi suitable for younger students?
AskTommi supports students across the K–12 journey. Parents can decide the right level of supervision for their student and can stay informed through the parent dashboard.
What subjects can students ask about?
AskTommi supports core K–12 learning areas including math, science, English, humanities and study skills, as well as revision, practice and broader curiosity-led topics.
Does AskTommi cover my student’s school curriculum?
AskTommi supports the concepts, subjects and learning needs students encounter across K–12. Curriculum requirements can vary by school, district and state, so students should follow their teacher’s instructions and use their school materials as the primary guide.
Can students use their own worksheets or learning materials?
Yes. Students can upload a photo of a worksheet, textbook page, problem or learning material so Tommi can support the specific task or concept in front of them.
Is it only for homework?
No. AskTommi supports schoolwork, revision, practice, tricky concepts and curiosity-led learning.

Personalization and Ways to Learn

How does AskTommi personalize learning?
AskTommi uses each student’s grade level, confidence, interests and learning preferences to make support more relevant, engaging and easier to understand.
Does each student receive the same response?
No. AskTommi is designed to support each student as an individual, using their profile and the learning moment to shape the explanation, examples, prompts and next steps.
Can students ask questions in different ways?
Yes. Students can type, use voice or upload a photo, then ask follow-up questions or ask Tommi to explain the concept another way.
Can Tommi generate images and diagrams?
Yes. Tommi can generate images, diagrams and visual explanations directly inside the learning experience when they help the student understand.
Can Tommi help students practice and revise?
Yes. Tommi can create short quizzes, ask checks for understanding, support revision and help students practice what they have learned.

Student Profiles, Family Plans and Pricing

Can this support more than one student?
Yes. Families can create separate student profiles.
Can students be in different grades?
Yes. AskTommi can support students across different grade levels, subjects, confidence levels and learning needs from one household account.
Is there a family plan?
Yes. Family is billed annually at $349.00 and supports up to 4 student profiles.
How much does AskTommi cost?
Individual: $6.69/week, billed monthly at $29.00. Individual: $3.44/week, billed annually at $179.00. Family: $6.71/week, billed annually at $349.00.
Which plan is the best value?
The Annual Individual plan is the best value for one student. The Annual Family plan is the best value for households with multiple students.
Is it lower cost than tutoring?
Yes. Individual is equivalent to $3.44 per week, compared with the high cost of routine private tutoring.

Daily Prompt Limits and Access

Are there daily message limits?
Yes. Each student can send up to 150 prompts per day. If a student reaches the daily limit, their access resets and they can start again the following day.
Does one student’s daily limit affect another student?
No. The daily limit applies separately to each student profile, so each student can send up to 150 prompts per day.
Can students use AskTommi at any time?
Yes. AskTommi is available when students need learning support, including after school, during revision, on weekends or when curiosity strikes, subject to the daily prompt limit.
Does AskTommi work across devices?
Yes. Students can use AskTommi across the devices they already use.
Is AskTommi an app?
AskTommi is accessed through the website, so families can start without needing to download it from an app store.

AskTommi vs Generic AI and Tutoring

Why not just use ChatGPT or Claude?
Generic AI is powerful, but it is not built as a family-first K–12 learning platform shaped around each student.
Why pay for AskTommi if we already use generic AI?
Generic AI can answer questions, but it is not built around each student’s grade level, confidence, interests, learning preferences or family visibility. AskTommi brings those elements together in one parent-managed learning platform.
Does AskTommi replace parents?
No. AskTommi helps reduce pressure on parents by giving students support they can use more independently, while parents retain full visibility and control through the parent dashboard.
Does AskTommi replace human tutors?
AskTommi can help families reduce reliance on routine tutoring for everyday questions, revision, tricky concepts and practice. Human tutors may still be valuable for specialist support, learning difficulties or high-stakes exam preparation.

Start With One Question Today

Create your parent account, add a student profile and see how AskTommi delivers personalized 24/7 K–12 learning support shaped around how each student learns.

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